What happened to Downeast.net (and Jordan Networks) ?

Several friends up here in Maine have been left without an ISP when downeast.net apparently shut down a few days ago. They disconnected their servers and phones and disappeared. Years ago they were run by 2 local very cool people ‘Merlin’ (Don) and ‘Morgana’ (Jean) but I heard they sold the ISP part of things and were just doing web hosting now (http://downeasthost.com/ and a great local host for non-profits, ellsworthme.org). These sites are still running and I’d highly recommend them.

The dialup service… even if it comes back, seems to be a mess now.

After hearing the ISP was down I suggested one person call to see what they knew but they were apparently in the dark too.

I’ve spent a while tonight practicing my google fu and here’s what I’ve found. Warning, this is long and boring and I really only did for downeast.net customers who might want someone to call to find out what they hell is going on (and when they are getting their money back)

The downeast.net website is down right now but is cached on google here.

Off that cached site I found:

Office Address

  • 93 Main Street
  • Waterville, Maine 04903
  • 1-207-667-7414
  • Toll Free: 1-866-856-7009
  • Fax: 1-207-667-1840

However googling that address shows it’s the mailing address for a number of businesses including;

Doing a quick nslookup it shows that www.dialmaine.com and www.downeast.net both have the same IP address, 66.241.113.2.  So I’m guessing this is who bought downeast.net’s dialup service:

http://www.dialmaine.com/ is still up and running so I’m going to encourage my friends who are livid about their ISP disappearing with no notice to start bugging them

Phone Numbers

  • 1-800-610-6274: for customer service and sales (Monday–Friday, 8:00 a.m. to 8:00 p.m., Saturday and Sunday Closed.)
  • 1-888-734-3410: for technical support (Monday–Friday, 8:00 a.m. to 8:00 p.m., Saturday and Sunday Closed.)

and in fact, a little further digging shows that downeast.net’s nameservers and dialmaine.com’s both resolve to http://www.arcusdigital.com/

Administrative Contact:
Troutman, James  troutman@arcusdigital.com
93 Main Street
Lower Level
Waterville, ME 04901
US
207-861-7067    Fax: 207-861-7063

Googling his name and downeast net brings up his linkedin profile:

http://www.linkedin.com/in/jtroutman

where he includes a detailed explanation:

Manager & Founder

Speed of Light, LLC (Dialmaine.com, Downeast.net)

(Privately Held; 1-10 employees; Internet industry)

March 2002 — August 2007 (5 years 6 months)

Managed and guided the operations of this small facilities based wholesale and retail Internet services company. SoL operated two brands (dialmaine.com launched 03/02 and downeast.net acquired 07/05) and was co-owner of a 3rd brand (maineline.net, acquired 01/06). Provided complete outsourced technical services and wholesale network infrastructure to other ISPs, including two other facilities based companies in the wireless broadband and DSL business. Sold business to a group of former employees, now known as Jordan Networks, Inc.

Speed of light LLC search gives a phone number of 207-667-4587 and the same 93 Main Street, Waterville address. Another yellow pages search gives 207-680-2300

but now we have YET another business to look for, Jordan Networks.. sure enough, googling them and downeast.net gives:

Jordan Networks Inc. d/b/a Downeast.net
P.O. Box 5093
Ellsworth, ME 04605
www.jordannetworks.com

Note that the above website is down too. It’s owned by:

Registrant:
Speed of Light
93 Main St
Suite 6
Waterville, ME 04901
US

Administrative Contact:
Rogers, Dwight  drogers@arcusdigital.com
93 Main St
Suite 6
Waterville, ME 04901
US
+1.2076802400

and they have a news release on the dead downeast.net website from 8/15/07 saying “Jordan Networks Inc. was started by long time Downeast.Net employees; Danette Rogers, Dwight Rogers, and Charles “Chuck” Crawford, all of whom are partners in Jordan Networks Inc.” They give the same contact phone numbers as Downeast.net

Jordan Networks Inc.
www.jordannetworks.com
207-667-7414
1-866-856-7009

Doing a bit of searching for Dwight Rogers I found his LinkedIn profile:

http://www.linkedin.com/pub/3/201/954

Where he claims to still be working for ‘Speed of Light LLC’ (see contact info above)

So I searched for Chuck Crawford & Charles Crawford.. no luck.. ok how about Dannette

Hey look a myspace page, http://www.myspace.com/mygirlznu for her & even some info on Dwight..but you have to be her friend to read the full thing.. or view googles cache here. Sure enough in bottom left they state they are owners of Jordan Networks (and they had last logged on TODAY). Dwight’s myspace URL (http://profile.myspace.com/index.cfm?fuseaction=user.viewprofile&friendid=403691535) is the first in her friends list, again locked.. no luck on the google cache this time.

However, in these myspace profiles they give their home town as Benton, ME. So a google search for “dwight rogers” “benton, me” got me to: https://www.usa-people-search.com/Find-Dwight-Rogers-ME.aspx and you’ll note Dwight W. Rogers, age 31, is on there. So for $1.95 you can get his home phone (and birthday).

So I don’t know whose to blame or what’s going on. E-mail to support@downeast.net bounces,

support@downeast.net
SMTP error from remote mail server after RCPT TO:<support@downeast.net>:
host banzai.jordannetworks.com [66.241.112.155]:
550 5.7.1 <support@downeast.net>… <support@downeast.net>:
User unknown

the phone numbers are apparently off.. so for all of you left w/o e-mail and an ISP, if you feel so moved, I’d start calling around or making some myspace friends.

Good luck. If anyone hears any more information about what’s going on please let me know and I’ll post it here.

-Matt